#In-app Account Deletion Request
You can submit an account-deletion request in the HOMIES app through Profile > Account Settings > Delete account. The current app creates a secure request for review; it does not promise instantaneous deletion.
#Verification and Data Review
After receiving a request, HOMIES will verify account ownership, review active bookings, payments, refunds, fraud-prevention needs, legal retention duties, and unresolved disputes, then delete or anonymise personal data that it is not required to retain. Some transaction, audit, security, or legally required records may be retained in restricted form for the period required by law.
#Data Rights & Privacy Assistance
To request access, correction, portability, restriction, consent withdrawal, or deletion assistance, email from the account email and include the request type. Do not include passwords, OTPs, full payment-card numbers, or other unnecessary sensitive information.
#Timelines and Escalation
We will acknowledge account deletion requests within 7 days and aim to complete deletion or anonymisation within 30 days where legally and operationally possible. We will communicate the request status and any reason a request cannot be completed in full. If identity verification is needed, we will request only proportionate information. If you believe your privacy concern remains unresolved, contact Neal Biju Vakkachan at or the applicable data-protection authority.