#1. Who we are
This Privacy Policy applies to the HOMIES mobile application, website, and related services (the “Service”). Until a company is incorporated and the policies are updated, the Service is operated by Neal Biju Vakkachan, doing business under the HOMIES brand, at B/001, Sunderam, Sector 5, Vasant Nagari, Vasai East, Palghar, Maharashtra 401208, India (“HOMIES”, “we”, “us”, or “our”).
Privacy questions and requests: . General support: .
#2. Information we collect
We collect information that you provide, information generated when you use the Service, and information received from service providers that help us operate it.
Account and profile information
This may include your email address, authentication identifier, name, username, age/date of birth where you choose or are required to provide it, profile photo/avatar, city or location, preferred games, platforms, interests, and profile settings. If you use Google sign-in, we receive the account information made available by Google and permitted by your settings.
Booking, event and venue information
We process venue discovery and map selections, booking details, reservation holds, booking and check-in codes, session/check-in times, cancellation or rescheduling information, event registrations and attendance, participant details, reviews, and support or booking-related communications. Some event forms may include an attendee email, phone number, team-member email, or other information you enter.
Location information
When you grant permission, the app may access your device’s current location while the app is in use to show nearby venues or activities and improve local discovery. You may deny permission and use manually entered city or location information where available. The current app code does not establish a background-location feature; the iOS package nevertheless contains an “always” location usage key, which should be removed unless background collection is intentionally implemented and disclosed.
Photos and camera information
If you choose to add an avatar, you may select or capture a photo. The camera is also used for QR-code check-in. We do not use the camera for continuous recording. Photos uploaded as avatars are stored in our configured storage service and may be accessible through the profile image URL.
Payment and transaction information
We process order, amount, currency, payment method selection, payment status, booking, refund, and transaction identifiers. Cashfree may collect payment credentials directly during checkout. We do not intend to receive or store full card numbers, UPI credentials, or banking passwords. Cashfree’s own privacy terms also apply to data it processes.
Rewards and engagement information
We process Tiergies balances and ledger entries, reward eligibility and claims, promotional-code use, referral invitations and invited email addresses, squad or loop progress, Vibe XP, badges, partner rewards, and fraud or risk signals. Tiergies are a Service reward balance, not a bank account, deposit, security, or cash-out facility.
Device, diagnostics and usage information
The app and its dependencies may process device/platform information, app links, connectivity state, crash or error information, and product-interaction events such as screen actions, bookings, payment flow events, and feature use. Store privacy declarations must reflect the final production build and enabled SDK configuration. We do not sell personal information.
#3. How we use information
We use information to authenticate accounts; provide profiles, venue discovery, maps, bookings, check-in, events, rewards and support; calculate prices, promotions and Tiergies through trusted server processes; process and verify payments; prevent fraud, abuse and duplicate transactions; communicate service notices; troubleshoot, secure and improve the Service; comply with law; and enforce our terms and community rules.
We do not use precise location, photos, contact information or payment information for unrelated purposes without an appropriate legal basis or notice. We do not require location, tracking, notifications, or camera access as a condition of using features that do not need them.
#5. Retention
We keep information for as long as needed to provide the Service, maintain security and accounting records, resolve disputes, enforce agreements, and satisfy legal obligations. Account deletion requests are reviewed within 7 days and completed within 30 days where legally and operationally possible. Active booking, payment, refund, tax, fraud-prevention, audit, security, and dispute records may be retained in restricted form for up to 8 years or for the longer period required by law. When no longer needed, information is deleted, anonymised, or securely restricted.
#6. Security
We use access controls, row-level database policies, server-side payment verification, encrypted transport, and other reasonable safeguards. No system is completely secure. Do not share passwords, one-time codes, booking codes, or QR codes except with the venue or organiser when required for check-in.
#7. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or withdrawal of consent. You may manage profile data, saved addresses, location permission, camera/photo permission, and account settings through the app or device settings. To request privacy assistance, contact .
Account deletion is available from the app’s Account Settings. The current implementation submits a secure request for review rather than deleting immediately. We will confirm the request, review legal and transaction-retention needs, and delete or anonymise data that we are not required to retain. Details are in the Account Deletion and Data Rights procedure.
#8. Children
The Service is not directed to children under 13 years of age. Do not create an account if you do not meet the applicable minimum age. If we learn that we collected personal information from a child contrary to law, contact us so we can investigate and delete it where appropriate.
#9. International processing
Our providers may process information in countries other than where you live, including India and other countries where our infrastructure, payment, authentication, analytics, support, and cloud providers operate. We use appropriate contractual, technical, and organisational safeguards required by applicable law.
#10. Changes
We may update this Policy when the Service, law, or processing changes. We will post the revised version, update the effective date, and provide additional notice where legally required.
#11. Contact and complaints
Contact: Neal Biju Vakkachan, B/001, Sunderam, Sector 5, Vasant Nagari, Vasai East, Palghar, Maharashtra 401208, India, . Data-protection officer: not appointed at this stage; privacy requests are handled at . Grievance contact for India: Neal Biju Vakkachan, , B/001, Sunderam, Sector 5, Vasant Nagari, Vasai East, Palghar, Maharashtra 401208, India.